From assessment to claim — every HCBS workflow, audit-defensible by design.
Case management, service authorization, Medicaid billing — built into one connected record. Ideal for state and local HCBS providers running waiver programs.
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HCBS Access Rule · 2025 Compliance
We hear the same two complaints from every team we talk to.
Both have the same root cause: your software was built before anyone in your job description was expected to work this way. Mon Ami exists because that's no longer okay.
Your software fights you.
Ten clicks to log a phone call. A new window for every form. Workers who print, write, then re-key the same information. We've all worked in these systems — and we won't ship one.
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Eleanor "Ellie" Hayes
ACTIVEEvery HCBS dollar tied to a documented service.
From Level-of-Care screen through authorization to clean claim — one record, one source of truth, one audit trail when the federal review arrives.
Waiver Access Rule readiness
One platform. The modules that matter for your work.
Mon Ami is modular. Medicaid HCBS agencies typically deploy the highlighted modules below, with the rest available as your needs grow.
LOC & Comprehensive Assessments Core
Level-of-Care screening, comprehensive assessments, and Person-Centered Service Plans — with HCBS Access Rule data points embedded in the flow.
Provider Network Management Core
Credentialing, contract dates, license expiry, training records, and claims history — for every contracted HCBS provider in your network.
Billing Core
Service authorizations roll into clean Medicaid claims — 837P/837I to state Medicaid agencies, MCOs, or your clearinghouse, with validation, denials, and aging tracked in the same record as the underlying service.
HCBS Quality & Audits Core
Annual quality reviews, HCBS-CAHPS workflows, and CMS Quality Measure Set tracking — without spinning up a separate audit project.
Case Documentation Core
Case notes, signed observations, progress documentation, and the audit trail every CMS reviewer expects — captured by case managers and care coordinators across every waiver program.
Waitlist Management Core
Every waiver waitlist, every priority decision, every outreach event — in one record auditors can verify. Configurable priority scoring, automated status updates, and live reporting so when CMS asks 'why this person, why now?' the answer is one click away.
The questions directors actually ask us.
If you're evaluating Mon Ami for an RFP or a board, these come up every time. Don't see yours? Get in touch — we'll answer in plain language.
How long does implementation typically take?
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Can we migrate from our existing system?
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Is Mon Ami truly ADA accessible?
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
How does Mon Ami handle interoperability with our other systems?
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
What does your support model look like?
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
What is Mon Ami's pricing?
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
Run HCBS the way the 2024 Access Rule expects.
30-minute scoping call. No slideware. Just a conversation with someone who's done this before.