Volunteer Obligations

Woman grocery shopping
Thank you for volunteering to deliver meals, groceries, and other essential needs! Your safety and the safety of the people you are assisting is our number one priority. When you are volunteering, please adhere to the following terms and conditions:

  1. Follow the drop-off instructions and leave deliveries at the door. When delivering meals, groceries, or other essentials, make sure you follow the specific drop off instructions. Do not enter the delivery recipient’s home, even if they invite you inside or ask for help with something else. This is not safe for you or for them! Message or call the recipient to inform them you have arrived and confirm that they have received their delivery.
  2. Stay home if you feel unwell. If you are feeling sick or displaying any symptoms, please do not go on any scheduled errand runs and let us know as soon as possible. When in doubt, please err on the side of caution. Additionally, please review and answer the CDC screening questions before you are scheduled to volunteer on-site or make deliveries to a senior. The questions are easy and quick:  https://www.cdc.gov/screening/paper-version.pdf. If you answer yes to any of these questions, please abstain from volunteering.
  3. Wear personal protective equipment. Volunteers are required to wear a protective face mask on any errand runs. Additionally, if you have disposable gloves, please wear them while you are volunteering. 
  4. Wash your hands frequently. Regularly and thoroughly wash your hands with soap and water for at least 20 seconds, or clean your hands with an alcohol-based hand rub with at least 60% alcohol.
  5. Maintain social distancing. Maintain at least six feet of distance between yourself and others. 
  6. Use disinfecting wipes. Many grocery stores now provide disinfecting wipes. If available, please wipe off your grocery cart prior to shopping. 
  7. Practice respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue and wash your hands immediately.
  8. Avoid touching your face, especially your eyes, nose, and mouth.
  9. No reusable bags. Please only use paper or plastic bags provided by the store where you are shopping.
  10. Don’t substitute items without permission. If a grocery item isn’t available, please don’t make a substitution without confirming with the senior. If you can’t reach them, just leave it off.
  11. Paying for groceries. Volunteers will pay for groceries at the time of purchase. You’ll then be reimbursed after completing the delivery and submitting a photo of the receipt via the Mon Ami app. If the senior you are assisting wants to utilize their EBT card or food stamps to pay for their groceries, please arrange to pick up their card from them before going to the grocery store. As with drop-offs, please practice physical distancing when picking items up from the senior (e.g., ask them to leave the card in their mail slot).
  12. Comply with local laws.  Volunteers must comply with local laws and guidelines, including health and safety requirements.  Check with your local public health officials.  

We can only get through this together. Reach out to us with questions anytime at support@monami.io.